Navigating Telecom Billing – From Wholesale to Digital Services

The advent of the digital transformation has brought a host of new age content, OTT services, aggregators, IoT offerings and a lot more. There is both a challenge and an opportunity here, and CSPs are already paving the path to evolve into DSPs. There is a balance in the bigger picture as well: to manage and defend traditional business and connectivity; and to look at newer areas, unlock possibilities and thrive in the data business. Digital services billing management is a critical element in the CSP transformation process. There is no one-stop approach, but a process that will have various milestones along the digital journey will only help CSPs achieve expansion, trusted partnerships, collaborations and customer satisfaction. The dynamic digital eco-system also brings forth regulatory changes and developments. This webinar will be decoding the digital billing conundrum. Spinning off from our recently published POV, we will be talking about how CSPs can expand on their footprint, using their already established infrastructure to: 1. Simplify the interconnect business models to keep margins clean 2. Re-look at partnership models, and expand partner base for new revenue streams 3. Manage customer interaction through different communication channels possibly decreasing cost but increasing coverage 4. Minimize fraud involving partnerships and content

15m | Martin Bedford, Portfolio Head, Debolina Ray, Product Director – Partner Settlement