Together, the two will develop and deploy a fully integrated customer portal solution to automate Seaborn’s front-office processes which will bring more efficiency to their sales, operations, inventory and service provisioning cycles, as well as providing real-time visibility onto the service delivery functions across the business. Additionally the platform will also enable on-demand SDN services and deliver bandwidth in near real-time delivery.
"We are pleased to be working with CloudSmartz to accelerate our digital transformation for our customers and partners," said Larry Schwartz, CEO of Seaborn. "CloudSmartz leadership has a strong understanding of the complexities of our network and customer demands – and a long history of executing."
The collaboration will make Seaborn the first in the Americas region to offer an SDN delivery platform for enhanced IP, cloud and transport services. Through the portal customers can provision and amend Seabras-1 services in real-time, enter service queries and get updates on tickets, as well as a detailed list of all their Seabras-1 services, usage and billing status.
"CloudSmartz is very excited to enter our partnership with Seaborn, to not only enhance their customer experience but to enable the automation of their network and on-demand services as a next-generation subsea service provider," added Dan Wagner, CEO, CloudSmartz. "We have been presented with the honour and privilege of helping a remarkable company rise to even greater heights – and look forward to a strong business partnership."
At the start of April, Schwartz, Seaborn’s CEO was appointed to the new US-Brazil CEO Forum. The US-Brazil CEO Forum brings together American and Brazilian business leaders to develop joint recommendations on how to increase bilateral trade and investment.
