Amdocs signs multi-year services contract with Globe Telecom

27 February 2018 | Natalie Bannerman


Amdocs has signed a multi-year services contract with Globe Telecom, one of the biggest telecoms providers in the Philippines.

Ernest Cu 250 x 250Under the agreement, Amdocs Intelligent Operations will support Globe Telecom in managing third-party systems and cloud management solutions. This includes: updating and running IT operations for multiple businesses, such as prepaid and post-paid mobile services, fixed-line broadband and enterprise services.

"We are committed to enrich the lives of our customers in the digital age by continuously innovating our brand and delivering a diversity of new offerings to market faster by increasing our service agility and operations,” said Ernest Cu, president and CEO of Globe Telecom. “As we continue our journey towards the digital future, automation will play a crucial role in setting new benchmarks for customer experience.”

In addition, with Amdocs Intelligent Operations is considering artificial intelligence, chatbots and machine learning technologies to increase business agility. The automation will enable faster resolution of issues and improved customer experience. As a result, Globe Telecom says it will be able to speed up their digital journey while at the same time reducing costs and launching new services.

“As one of the leaders in our industry, Globe Telecom thrives on continuously innovating their brand and enhancing the customer experience they deliver,” said Gary Miles, chief marketing officer at Amdocs. “With the emergence of new technologies creating ongoing disruption within the industry, more and more service providers are looking to transform traditional operations towards intelligent automation and optimization of their operations for more predictable service levels as well as improved efficiencies. Amdocs Intelligent Operations will enable Globe Telecom to continue to take to market the dynamic and compelling services which make their brand so strong.”

At the beginning of the year, Amdocs announced its intention to buy Vubiquity, the premium content and technology solutions provider, for approximately $224 million in cash. The increased capacity will allow the two companies to offer enhanced digital content capabilities to network operators, video distributors, OTT companies, content owners and content producers.