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Ooredoo partners Ericsson on BSS digital transformation

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Ooredoo Group has selected Ericsson as its next-gen digital transformation partner for Business Support System (BSS) solutions.

Under the terms of the five-year group frame agreement, Ooredoo Group will deploy the latest Ericsson BSS solutions across several of its operating companies, giving Ooredoo a new set of capabilities across the customer, product, revenue and service management domains of its business operations. As such, Ericsson BSS solutions will enable Ooredoo to serve any type of customer or partner, network technology or chargeable event.

“Ericsson’s Business Support Systems portfolio provides a holistic view and roadmap for Ooredoo’s goal of digital transformation and enables us to provide seamless connectivity and innovative services to our customers," said Nigel Thomas Byrne, group chief technology information officer at Ooredoo.

"Ericsson’s end-to-end solutions will support Ooredoo’s requirements of delivering best-in-class services to consumers and businesses in record time, and leading technology performance. We are confident in Ericsson’s technology leadership and ability to maximise 5G opportunities.”

Additionally, Ooredoo will use the Ericsson Digital Monetisation Platform (DMP) – a convergent charging and billing solution, to monetise all network technologies (including 5G), business models and customer types, for its most evolved operating companies. Ericsson DMP will drive Ooredoo’s digital transformation by enabling convergence, providing cost efficiency, and minimising time-to-market for new customer offerings.

In addition to Ericsson Digital Monetisation Platform and Ericsson Charging, the frame agreement also includes Ericsson Billing, Ericsson Catalog Manager, Ericsson Order Care, Ericsson Dynamic Activation and Ericsson Mediation solutions.  

“Digitalisation is transforming the entire Information and Communication Technology (ICT) industry and opening up a whole host of opportunities with it," said Jan Karlsson, head of business area digital services at Ericsson.

"Today’s agreement confirms our position as a major partner to the Ooredoo Group and we are proud to extend the relationship into the future and across Ooredoo Group operating companies. We are looking forward to working together to accelerate the Ooredoo Group’s digital transformation goals and enable their B2B and B2C strategies.”

Indosat Ooredoo is the first of the Ooredoo operating companies to transform its full BSS stack with Ericsson DMP. Ooredoo Tunisia, Ooredoo Kuwait and Ooredoo Oman recently selected Ericsson Charging to improve their customer digital experiences.

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