Colt and Atos partner on CCaaS solution


Colt Technology Services is collaborating with digital transformation enabler, Atos, to deliver its Contact Centre as a Service (CCaaS) solution.

Colt’s CCaaS is an omnichannel support offering for enterprises that combines Colt’s cloud-enabled telephony proposition with its global network reach and Atos’ ‘Cloud Contact Centre powered by CXone.

The new solution will enable organisations to provide a seamless experience across all customer interactions be it phone, social media, chat or leveraging innovative AI capabilities.

“Colt enables enterprise digital transformation and with CCaaS - large enterprises will be able to become more customer-centric, by communicating with their customers seamlessly across a range of channels,” said Keri Gilder, (pictured) CEO at Colt Technology Services.

“These last few months have taught us the importance of communication and staying in touch with our customers. Now, Colt and Atos are bringing together interaction, communications, collaboration and connectivity to transform how customers interact with enterprises.”

In addition, CCaaS enables enterprises to continue their cloud migration journeys, by allowing them to virtually deploy contact centres and contact centre agents that are fully integrated into CRM and other critical customer interaction tools.

As a cloud-based offering, CCaaS can be supported from anywhere including the home, which is critical in today’s remote working environment.

“This ambitious partnership cements Atos’ ‘Cloud Contact Center – powered by CXone’ as a leader for CCaaS in Europe and beyond. This collaboration will offer Colt’s customers great value, top tier services, and a true omnichannel contact centre solution which is essential to successful customer experience,” added Robert Vassoyan, head of UCC at Atos.

“In addition, we will carry forward Atos’ commitment to decarbonised digital to Colt’s customers through the inherent green benefits of a cloud solution including a hosting environment devoted to a goal of 100% renewable energy by 2025.”

Colt CCaaS is supported by NICE inContact’s CXone platform which aims to improve the customer experience with their unified omnichannel software delivered via the cloud.

“This new partnership is exciting as it allows the true bundling of services,” said Paul Jarman, CEO of NICE inContact.

“We are delighted to work together to bring the cloud to thousands of agents and customers across the globe, facilitating exceptional experiences that drive customer loyalty and agent productivity.”

Colt CCaaS will available in Europe in the first quarter of 2021.