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21 November 2017
| Natalie Bannerman
NBN (National Broadband Network) has confirmed the accelerated launch of a number of product and service updates to its wholesale offering.
The decision has been made to help
its internet and phone providers meet the demands of medium,
enterprise and government businesses migrate to
NBN’s broadband access network.
Commenting on the news, John Simon, NBN’s chief
customer officer, said: "We’ve focused our efforts
on developing wholesale products and services for residential
and small to medium sized businesses during the early stage of
the roll-out. As we increasingly move into metro areas we are
accelerating the development of our wholesale product suite to
meet the needs of enterprise and government businesses."
The range of initiatives include:
Enterprise Ethernet product which
accelerated launch of a wholesale direct fibre broadband
product that provides access to enterprise-grade high
bandwidth. The product has been designed to reach speeds of
1Gbps and the first phase of the industry trial is due to begin
this month with a market release scheduled for the end of
"As Australia continues to move to a service based economy,
we want to enable innovation and help support large and
enterprise businesses to take advantage of high-bandwidth
applications to increase their productivity and reduce their
bottom line," added Simon.
There’s also the dedicated case
management which creates enterprise engagement teams
and field technicians who work closely with phone and internet
providers who ensure a smooth transition when migrating to the
"We recognise larger organisations require a dedicated
support team, which is why we’re scaling up and
working with our partners to deliver the types of services
these businesses expect with minimal disruption to their
organisation," continued Simon.
A new partner program called the industry
engagement that offers training and accreditation for
technology providers and consultants to educate business
customers about what they need to do to connect to the new
"Our multi-technology model provides us with the flexibility
to deliver the rollout at scale and pivot the mix of our access
technologies where it makes sense in order to support large
enterprise and government businesses," explained Simon.
And lastly there’s tailored
pricing that offers increased flexibility on
NBN’s wholesale business products* with a new
capped pricing model.
Simon concluded in saying: "We will continue to work with
industry and keep up with market trends in order to provide
access to fast broadband services that meet the needs of
Australian businesses now and in the future."
Earlier this month,
the Australian competition regulator began an enquiry into NBN
and its quality of service. "We are very concerned about
the high number of complaints from consumers around poor
customer experiences, particularly in relation to customers
connecting to NBN services and having faults repaired," said
Australian Competition & Consumer Commission chairman Rod
Australian Competition & Consumer Commission,