A day in the life of... Devinder Pal Singh, customer operations manager for Nokia Siemens Networks, GNOC Noida, India

Q: Can you briefly describe a typical working day for us?

A: Our daily activity is typically focussed around ensuring the operational excellence and quality of our networks. The GNOC sits at the heart of network operation and there is never a dull moment here.

In practice, it’s about collaborating and communicating with teams across functions and regions, and in particular we are engaged with teams that are monitoring networks in order to resolve problems. The work requires constant learning and best practices are shared with teams across other Nokia Siemens Networks GNOCs. We also collaborate with the customer teams on planning projects and their execution, getting insights from customers, and taking any necessary action to ensure the network operations run smoothly.

It is the collaborative work environment here that helps me, and all of us, manage the work pressures in the midst of all the frenetic action. But despite all the alarm monitoring, network configuration and performance management, tens of thousands of reports generated and all the critical network issues, I also have time to enjoy the company of my colleagues and have fun at work.

Q: What are the most rewarding aspects of being a GNOC customer operations manager for NSN? What are the most challenging issues?

A: Given the scale and global reach, our network of GNOCs offers a great learning platform. This has allowed me to work with a range of skilled, efficient and creative people, as well as developing my own knowledge and skills through the sharing of best practices.

Given a GNOC’s focus on efficiency and quality, we constantly challenge ourselves to make network operation more effective for our customers in terms of cost, quality and productivity. This means being up-to-date on new technologies, trends and stepping up our services to wow the customer.

Q: How do you think your role might evolve over the next couple of years?

A: The industry we operate in is extremely dynamic and constantly evolving. Operators are now increasingly focussing on keeping their users and shareholders happy. They can achieve this by ensuring that the networks and business operations are highly agile and able to adapt quickly to rapidly changing demands and new market trends.

Nokia Siemens Networks supports operators in transforming their businesses into customer-centric operations seamlessly and efficiently. I see our role evolving from not just managing network efficiency but making a real impact on service quality and end-user experience.

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