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Serverfarm launches cloud-based NOC and InCommand platform

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Data centre operator Serverfarm has launched a streamlined version of its InCommand Services platform - a data centre monitoring, intelligence and reporting system.

The company said the system feeds insights to the Serverfarm's cloud-based global Network Operations Centre (NOC).

For Serverfarm clients, these updates deliver:

  • Additional intelligence and insights around their data center and IT infrastructure and operations through the mechanical, electrical and plumbing (MEP) dashboard

  • Automated reports showing trending data alongside Serverfarm's guidance on proactive improvements

  • Further assurance that Serverfarm's NOC will continue the same quality of operations even in the case of incidents such as natural disasters and pandemics

InCommand is Serverfarm's proprietary integrated platform, which gathers all physical assets in IT, facility and data centre environments and presents them as a virtualised service - creating a cloud-like experience for any data centre.

Using sensors and artificial intelligence-powered applications, InCommand monitors the company’s customer infrastructure, aggregating data across devices in one portal.

Serverfarm implemented InCommand in a customer data centre, and 90,000 alerts showed up in the first month.

"We're injecting automation, efficiency and sustainability into every stage of the IT pipeline and delivering true Data Centre Management as a Service (DMaaS)," said Ziv Catriel, Serverfarm's CTO.

"This latest iteration of InCommand introduces an elevated level of large-scale automation, with the platform aggregating data from various systems over long periods of time, providing both real-time presentation for Serverfarm's InCommand NOC services while also enabling our customer support team to provide trends and analytics that save companies millions in CapEx and OpEx.

“Today's enterprise and service provider executives would rather spend resources on innovation, digital transformation and customer services, leaving data centre management to experts who run these facilities day in and day out. InCommand is the fully managed solution to that growing market demand.”

InCommand has the ability to increase infrastructure capacity utilisation rates from 30% to 80%, according to the company.

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