Digital Realty opens global operations command centre
Digital Realty has opened a new global operations command centre in Clifton, New Jersey.
According to the company, the centre has been designed to optimise customer experience, and provide consistent stability and rapid response capabilities while removing risk from future deployments.
“Digital Realty designed the recently expanded global operations command center to ensure our customers’ success and enhance the resiliency of their data centre operations,” said Erich Sanchack, executive vice president of operations, Digital Realty. “The command centre enables customers to rapidly adapt to changing technologies and to better utilise the right tools to correlate events, automate certain tasks and provide visibility into network health. Our notifications capabilities, for instance, allow customers to strategically allocate resources for routine and event-driven maintenance across their global footprints. This helps ensure data centre availability and safeguards our customers’ digital capital to make growing their businesses easier than ever before.”
The new facility continuously monitors and manages the health and performance of Digital Realty’s 198 global data centres, delivering centralised network and infrastructure monitoring, product support, event management and security.
In addition, the new facility enables centralised incident management and established escalation protocol provide consistent, portfolio-wide messaging. As well as communications coordination and standardisation for major events and escalated threat conditions for effective regional readiness.
“Digital Realty is steadfastly committed to providing our customers the highest quality global data centre support,” said Mark Reynolds, vice president of global customer operations at Digital Realty. “The launch of our new, state-of-the-art, 24/7 global operations command center reflects our commitment to enabling customer success with unparalleled responsiveness and agility. We look forward to supporting our global customer base with this strategic business resource and further assisting the operation of their mission-critical business applications.”
Last month, Digital Realty announced that its Brazilian subsidiary, Stellar Participações, has entered into a definitive agreement to acquire Ascenty, a leading data centre provider in Brazil, from private equity firm Great Hill Partners for $1.8 billion.