FTC refunds $88m to over 2.7m AT&T 'crammed' users

FTC refunds $88m to over 2.7m AT&T 'crammed' users

The Federal Trade Commission is refunding $88 million to over 2.7 million AT&T customers who had third-party mobile charges added to bills without their consent.

The 'tactic' used is better -known as “mobile cramming.” The refunds to consumers relate to 2014 settlements with AT&T, and the companies behind two of the cramming schemes, Tatto and Acquinity.

The refunds represent the most money ever returned to consumers in a mobile cramming case. Through the FTC’s refund program, nearly 2.5 million current AT&T customers will receive a credit on their bill within the next 75 days, and more than 300,000 former customers will get cheques. The average refund amount is $31.

“AT&T received a high volume of complaints related to mobile cramming before the FTC and other federal and state agencies stepping in on consumers’ behalf,” said FTC Chairwoman Edith Ramirez. “I am pleased that consumers are now being refunded their money and that AT&T has changed its mobile billing practices.”

According to the FTC’s complaint, AT&T placed unauthorised third-party charges on its customers’ phone bills, usually in amounts of $9.99 per month, for ringtones and text message subscriptions containing love tips, horoscopes, and “fun facts.” The FTC alleged that AT&T kept at least 35 percent of the charges it imposed on its customers.

As part of the settlement, which also involved all 50 states and the District of Columbia, as well as the Federal Communications Commission, AT&T agreed to pay $80 million for refunds and notify current customers who were billed for unauthorized third-party charges of the return program. Under the settlement, the company also significantly changed its process for third-party billing.

Epiq Systems, the refund administrator for the refund program, will begin mailing refunds and applying credits to AT&T phone bills immediately. Refunds are being issued in the wake of consumers filing their claims for redress with the FTC.

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