Tigo Ghana improves voice quality

Tigo Ghana has improved the quality of its voice offering, according to a recent survey conducted by the industry regulator.

The national communications authority (NCA)’s quality of service (QoS) test highlighted Tigo as the operator with the overall best performance for call set-up rate in both the central and Western regions of Ghana.

The operator has invested heavily in its network over the last year and in July, announced plans to pump $24 million into the expansion of its 3G network.

It also signed an agreement with Ericsson earlier this year, to help manage and improve its network quality and service delivery.

“We have made great strides with regards to network coverage and our service quality experience,” Ron Reddick, chief technical and information officer at Tigo, told reporters.

“Our network is undoubtedly better than before due to the continued investments. Our multi-million dollar investments are paying off, as customers and stakeholders are testifying of the improved call and data experience.”


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