Colt Technology Services

Three-year strategy implemented at Colt Technology Services

18 November 2020 | Melanie Mingas


Colt Technology Services, which earlier this year saw Keri Gilder take the reins as CEO, has implemented a three-year strategy and organisational structure.

The changes will see the business arranged across seven pillars, with four areas of focus. In addition, three new executives have joined the executive leadership team (ELT). Colt said the changes will allow it to build on strong network foundations, leverage its digital strengths and foster a culture of innovation.

On the new focus areas, Colt said these are intended to “better align Colt to today’s shifting market dynamics”. This part of the strategy is centred on the continued development of Colt’s IQ Network and the four focus areas covered: increasing Colt’s relevance to the enterprise and capturing the SD WAN market; co-building, co-creating and co-developing with cloud builders; doubling down on the customer experience; and optimising foundations for future sustainability.

On the new organisational structure, Colt confirmed the business will now operate across seven pillars to “foster greater collaboration on both inside the organisation, as well as with customers and partners”.

The seven pillars are:

              Technology & Security – Streamlining Colt’s systems and processes, as well as enhancing security and harnessing data.

  • Operations & Engineering – Driving service improvement with a close alignment to Colt’s engineering capabilities.
  • Strategy & Transformation – Managing and driving strategic roadmap and relationships, while aligning our communications to elevate our purpose and vision.
  • Sales, Marketing & Customer Relationship Management – The CCO function reimagined, focusing on customers and how we can better cater to their needs.
  • Human Resources – Ensuring people remain at the heart of what we do.
  • Finance – Continuing to drive a competitive edge for Colt.
  • General Counsel – Continuing to keep Colt safe and assist customers navigating the ever changing regulatory environment.


Supporting the strategy, Colt announced three additions to its ELT, which reports directly to Gilder. The new team members are Ashish Surti, Avijit Singh and Robin Farnan.

Surti will hold the newly created role of EVP – technology and security, responsible for Colt’s overall technology and security strategy and execution. Surti has been with Colt for three years, previously holding the role of chief security officer.

Singh will now take on the role of chief of staff to the CEO, responsible for developing and driving the implementation of strategic initiatives across Colt. He previously held the position of chief of staff to the chief operating officer.

Farnan will hold the newly created role of EVP, operations and engineering, responsible for Colt’s overall engineering, delivery and assurance strategy and operations. Farnan joined Colt in 2016, as VP of service assurance and until recently was VP, service delivery.

In a piece written for Capacity this month, Gilder outlined the approach she took when appointed CEO in May.

She wrote: “When I took over as CEO, I sparked a strategy review that was internal-first — no consultants. We set up 10 strategy workstreams, each with seven people from up and down hierarchies and around all functions of the business. The remote working environment really boosted inclusivity and the sense that everything was on the table and open for change. If you have an opinion that differs from someone else, even if they’re more ‘senior’ people were encouraged to be brave and bring it forward.”