SingTel targets growth in intelligent ICT services

21 June 2012 | Kavit Majithia


SingTel is launching a major drive into developing intelligent ICT services for businesses in Asia and MNCs intending to operate in the region.

The company has recently integrated all of its B2B units within the SingTel Business Group, including its Australian subsidiary, Optus Business, and its systems integration arm, NCS. This it claims has helped create one of the largest ICT service providers in Asia-Pacific and Japan.

In a separate move, SingTel was also awarded a five year contract to build out the Singaporean government’s G-cloud project, which it won amid competition from ICT giant IBM.

In an exclusive interview with Capacity, Bill Chang, MD of business at the company said that these developments had helped establish SingTel as an “ICT powerhouse”.

Chang added that he expected similar convergence of networks could be a regular fixture in the market considering customer demands, stating this trend could have an effect on the role of technology vendors. “Instead of dealing with multiple parties for voice, video and security, a consolidating market removes overheads and reduces the need for companies to manage too many vendor relationships,” he said. “Vendors too, need to look at service providers and capitalise on the convergence trend.”

Chang went on to point out that rival Asian operators presently struggling in the market to adopt a clear strategy towards either ICT or wholesale.