Customer service chief to take over Orange Business Services

Customer service chief to take over Orange Business Services

Aliette Mousnier-Lompré Orange.jpg

Helmut Reisinger is to leave his role as CEO of Orange Business Services, the French group has announced.

Aliette Mousnier-Lompré (pictured), EVP of operations and customer service, will replace him, at least on an interim basis, Orange added.

Orange gave no specific reason for Reisinger’s departure after 14 years with Orange Business Services, except that he “wishes to pursue other professional opportunities outside the group”.

He joined Orange in 2012, having earlier studied at Vienna University of Economics and Business (Wirtschaftsuniversität Wien, WU), and became CEO of the unit in May 2018.

Mousnier-Lompré joined Orange in 2006, after studying at Sciences Po, the famous Paris Institute of Political Studies. Her first role was as head of pricing for voice in the group’s international wholesale marketing operation. She joined the board of Orange Business Services in 2019

Orange said that, during his time as CEO, Reisinger “oversaw the profound transformation of Orange’s B2B entity into a global network-native digital services company”.

Stéphane Richard, chairman and CEO of Orange, said: “I would like to thank Helmut Reisinger for his constant commitment to the development of the group’s B2B activity.”

Richard, who leaves the group at the end of January after being convicted of fraud, added: “In particular, he successfully built up new activities within Orange Business Services linked to data and cloud computing that have seen double-digit growth for many quarters. During his time, Helmut turned Orange Business Services into a world leader in software-defined networks. I wish him great success in his future endeavours.”

Orange said in November 2021 that Richard had resigned following his conviction in a fraud trial for misuse of public funds. The company said that it had accepted Richard’s resignation and he will continue in his role until 31 January 2022 at the latest. The case concerned a €400 million payout to businessman Bernard Tapie in 2008. Orange has not yet announced a successor, 

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