Expereo unveils centre of excellence in Dubai
Expereo has opened the doors to its Customer Support Excellence Center in Dubai, UAE.
The SD-WAN, SASE, and cloud access solutions provider has set up a new base in the emirate from where more than 100 talented experts from 18 different nationalities speaking 32 languages will be based.
The 10,000 sq. ft facility represents Expereo's latest expansion of its UAE presence, complementing the global customer support presence in the Philippines and Buenos Aires, supported by expert Network Engineering Centers in the Netherlands, France, and US.
Irwin Fouwels, CEO said: “As we grow our suite of cloud fabric connectivity solutions and global enterprises accelerate the transformation to internet-based networking, we are committed to providing world class and truly global support capabilities; from initial architecture design, to deployment and support. To do so we attract the best talent, and do so at scale. Over the last 18 months, we have adopted working-from-home policies balancing employee-wellness, customer experience and productivity. The addition of our new state-of-the-art UAE facilities will allow us to so at scale, delivering on our ambition to provide an unrivalled customer experience”.
Boasting state-of-the-art IT infrastructure, the new Dubai base will operate fully cloud native with multilayered security controls. Expereo's environmental and social responsibility programme was a key driver in the planning and design. Decommissioned technology and legacy IT equipment will be donated to educational institutions within the developing world. The new centre is designed to minimise energy consumption, eliminate single-use plastics, and improve employee well-being with state-of-the-art facilities and air quality management.
Raed Rached, MD for Expereo Middle East said: "The new Center of Excellence will harness talent in pursuit of maintaining our customers’ mission-critical infrastructure and cloud applications. This follows Expereo's strategy to empower, adopt, monetize and rapidly accelerate our customers’ transition to a cloud-based ecosystem. The new center provides our customers with the ability to utilize next-generation connectivity and offers them unrivaled capabilities to prepare them for tomorrow's challenges. I am deeply proud of the experts who have enabled Expereo to reshape and evolve the telco industry by positioning the customer experience at the heart of everything that we do”.