Ex-Epsilon exec’s new venture partners with Coolwave

Neil kitcher 2.jpg, the venture founded by former Epsilon exec Neil Kitcher, has won a new contract with Coolwave.

Under the terms of the deal, will extend its DID inventory management solution.

Telesmart’s API, white-label cloud platform will allow Coolwave to offer global numbers and messaging services to monetise the opportunity in serving enterprises, resellers, and the burgeoning CXaaS marketplace.

“There’s some fantastic innovation across voice services, yet global number and messaging procurement remains a frustratingly slow and manual process. We’ve focused on automating the supply chain and are enabling Coolwave to bring order to their number inventory and serve Communications Platform as a Service (CPaaS), Over-The-Top (OTT) and carrier customers with greater agility,” said Kitcher (pictured),  who is also the CEO of

“Coolwave recognises that global numbers are one of the building blocks for innovating in communications services and is using the platform to streamline its approach and create new efficiencies in its operations. It’s a great partner and together we will continue to refine and evolve our platform.”

Part of Ireland's Imagine Communications Group, Coolwave has provided bespoke voice and messaging services to carriers, OTTs, CPaaS providers and Anything as a Service (XaaS) platforms, for more than two decades.

Coolwave carries more than one billion minutes of voice traffic per year with direct routes to more than 120 carriers across the globe.

Commercial director Ronan Higgins, said: “ is filling a gap in the market with a simple and easy to use platform that enables us to serve growing demand for global Direct Inward Dialing (DID). The self-service model matches our needs and puts us in control of our inventory via a single pane of glass. As growth in CPaaS and OTT continues to accelerate, we’re adopting platforms, technologies and processes that enable us to move quickly and ensure our customers receive the best possible experience.

“It is great to partner with and capture the growing opportunity in serving CPaaS and OTTs,” Higgins added.