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Virgin Mobile UK goes down as country works from home over Covid-19 measures

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Virgin Mobile has reportedly gone down as of this morning, leaving a large percentage of its customers unable to make calls.

According to Down Detector the outage started at around 10am this morning affecting many of its users nationwide.

Of those who reported issues, 54% reported problems with their mobile phone, 29% with cable internet, and 16% with mobile internet (as of 13:44 18/03/2020).

Interestingly, despite Down Detector registering 649 reports of failure, Virgin Mobile leverages EE’s wholesale network, which as of today has no reported issues.

No official cause has been given and speaking to The Mirror, the company said:

“There are no widespread broadband issues on our network. We’re aware of an intermittent issue affecting voice services for some of our mobile customers but this has no relation to our other services.

“We’re working to get this fixed as quickly as possible and apologise for any inconvenience.”

According to Is The Service Down, the areas most affected are London, Portsmouth and Birmingham, all outages are being reported all over the country.

Customers have taken to social media to express their frustration, particularly amid the number of vulnerable groups that rely on their service provider to communicate with family or emergency services.

The news follows a number of network outages across the UK yesterday as a surge in people began working from home, as Prime Minister Boris Johnson encouraged the country to do so where possible, to stem the spread of the Coronavirus.

At the time affected networks included Vodafone, O2, 3, Virgin, Vodafone, Tesco, GiffGaff and EE.

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