Kenya's telecoms regulator levies record fines
Kenya's telecoms regulator has levied record fines on operators who have not been listening to its insistence that quality must improve.
The Communications Authority (CA) of Kenya has fined operators Sh190 million ($18.7 million) in the past year for poor quality of service, it revealed yesterday.
Safaricom, the market leader, paid a fine of Sh157 million ($15.45 million), having the dubious distinction of coming top of the list, while Airtel and Telkom Kenya paid a combined penalty of Sh33 million ($32.4 million).
There is not a single operator in the country, according to the Communications Authority, that has met its targets for three-years-running. As a
Telecom firms have traditionally paid a flat fee of Sh500,000 ($4922.76) for failing to meet its Quality of Service (QoS) standards. The new rules mean that a fine of 0.1
Safaricom has objected to the new rules.In its
Safaricom seemed to think that meeting 80% of its quality benchmarks should mean that it should be free of fines – a view that the regulator does not share.