Metro Connect Europe: Venue and travel

 Metro Connect Europe Venue




 Staying Healthy at our events

Capacity Media has been following developments regarding the Novel Coronavirus (Covid-19) outbreak and will continue to monitor and assess the evolving situation. Our participants’ wellbeing and safety is at the heart of all our events and our sympathy is extended to all concerned during these very unsettling times. We are therefore committed to providing you with the most appropriate support while travelling and attending our events. We will be updating this webpage as needed.

Travelling to our events

Countries are continuing to implement additional health screening measures at transport hubs, to contain the spread of the COVID-19 outbreak. While stringent restrictions apply primarily to passengers arriving from mainland China, many countries are expanding these measures to more travellers especially those from countries most-affected by COVID-19, especially mainland China, Hong Kong (SAR), Italy, Japan, Macao (SAR), Singapore, South Korea, Taiwan (China) and Thailand.

Health screening at airports

Most countries have introduced health screening measures at airports and/or other entry points to contain the outbreak. These include temperature checks prior to boarding planes and upon landing, stringent questions about itineraries, and medical declarations.

We advise attendees to check entry requirements for the countries where our events are held, especially if they have travelled from any of the countries most affected. 

Please also allow additional time to complete check-in formalities and you may experience delays upon arrival.

Entry restrictions to Netherlands

At present there is no entry ban for people entering the Netherlands from another country. Some airlines have cancelled flights in connection with coronavirus outbreaks. Contact the airline for the latest information. There are currently no direct flights between Amsterdam Schiphol Airport and the Wuhan region.

Schiphol airport in Amsteradm is in close contact with the National Institute for Public Health and the Environment (RIVM) and the municipal health service (GGD) and is following their advice. At the advice of the GGD, Schiphol is encouraging staff and passengers to take general hygiene precautions as recommended in the case of ordinary flu. Passengers arriving from affected areas are shown a public information message issued by RIVM/GGD on the screens at baggage reclaim.

Entry requirements to the event

We are compounding on the restrictions imposed by the immigration authorities of the respective countries and are implementing the following:

  • No travellers from the Hubei province will be permitted access to the event
  • All travellers who have been in Category 1 countries need to demonstrate proof they have been outside of the country for over 14 days evidenced by passport stamps or health certificates
  • All travellers from Category 2 countries should only attend if they are feeling fit and healthy and showing no signs of symptoms
  • All attendees will need to self-certify that they have not been in contact with anyone infected

To provide further assurance to our participants, we are requiring that all participants who have visited the restricted countries after the 26th of April 2020, should contact to complete a short questionnaire about their travel over the period.

Extra measures we are implementing for the event:

We have been working closely with the venues to ensure that the appropriate extra processes are in place for the event.

The following will be in operation:

  • Increased frequency of cleaning and disinfection around the hotel
  • Extra sanitization of public spaces and high volumes areas especially touchpoints – e.g. handrails, door handles, lift buttons, countertops, touch screens
  • Increased availability of hand sanitizers in common areas
  • Training of Event Staff and Hotel Staff on preventative measures
  • Increased medical support onsite
  • Response plans for reported illnesses

We are also implementing the following onsite event protocols:

  • Online campaign to all our participants about guidance and protocols at the event
  • Additional signage onsite for reminders about the hygiene protocols
  • All participants will adopt a “No-handshake” policy and be issued a “No-handshake” badge
  • Exhibitors, Stands, and Meeting Rooms will be provided with guidelines and packs for maintaining hygiene standards
  • Instituting an Event Policy of reasonable and sensible social distancing (1m/3 feet)
  • Implementing a microphone disinfecting policy between Speakers
  • Prompt medical assistance for attendees who feel ill during the event

These measures will also be communicated with our exhibitors onsite, suppliers and contractors.  We urge all our participants to take caution and follow these guidelines as they are the best methods suggested against contamination from the virus.

For more information about precautionary actions, please read the WHO guidance.

Visa Requirements

Capacity Media encourages all delegates to check their visa requirements for Amsterdam, the Netherlands. A visa support letter is a document stating that you wish to attend an event organised by Capacity Media. We are happy to provide registered attendees with a visa support letter to assist in the application process. To request a visa support letter, please forward your registration confirmation email to 

We are required to secure payment before providing a visa support letter, as this is a legal document but will offer a 100% refund should your visa application be rejected.