Code of Conduct for our Events



All our employees, attendees, speakers, sponsors and volunteers at our conference are required to comply with the following code of conduct. We will enforce this code at every event. We expect cooperation from all participants to help ensure a safe environment for everybody.
The principles contained within this code of conduct apply to all Capacity Media events globally (including ITW), wherever they are held.

An ethical company



At Capacity Media, we believe in doing business in an ethical way. We are a company driven by our principles, our beliefs and our values. In addition, we expect everyone who works in and/ or participates in our events to conform to our ethical standards. We believe in our events being safe and ethical places to conduct meetings and promote an environment to create, develop and nurture business relationships
This is not difficult.

Most of our guiding beliefs and practices are nothing but common sense. These principles, contained in this code of conduct, apply to all persons involved in Capacity Media events including but not limited to employees, agents, contractors, consultants, sponsors, exhibitors, delegates, speakers, facilitators, moderators, suppliers and contractors, in all countries in which we operate.

Personal Responsibility


We ask that you always behave ethically when participating in our events. We also expect you to act with integrity, being honest and respectful in your interactions with our employees and other delegates and events participants and contributors. You are a representative of your company and you are responsible for your own actions.

We believe in fair competition


We ask that in participating in our events that all business conducted is legal, open and honest.
Our events are held in accordance with anti-trust law and applicable competition laws wherever our events are hosted. We ask that all relevant anti-trust regulations and competition laws be complied with.
We aim to work with organisations that share our principles and values.

Treat everyone with dignity and respect- (we believe everyone should be treated in this way)



Capacity Media believes in equality for all and we are dedicated to providing a harassment-free event experience for everyone, irrespective of gender, sexual orientation, disability, physical appearance, body size, race, religion (or lack thereof) or technology choices:
The following rules apply to all of our events:
  • We do not tolerate harassment, insults, bullying or discrimination of our event employees or participants in any form

  • All communication, verbal or otherwise, should be appropriate for a professional audience including people of many different backgrounds

  • Sexual language and imagery is not appropriate for any event venue, including talks, workshops, parties, and any online media

  • Sponsors are also subject to the anti-harassment policy. In particular, sponsors should not use sexualised images, activities, or other material. Booth staff (including volunteers) should not use sexualised clothing/uniforms/costumes, or otherwise create a sexualised environment

  • Remember that harassment and sexist, racist, or exclusionary jokes are not appropriate for our events



Participants asked to stop any such behaviour are expected to comply immediately.
Participants violating these rules may be asked to leave the conference without a refund at the sole discretion of the event organisers.

Privacy and contact details


Business cards and contact details are readily swapped, it is how we do business, and it is how you build business relationships and contacts.
This networking aspect is encouraged at all events as we attempt to facilitate successful business growth for all that attend Capacity Media’s events.
This is not an invitation for any kind of inappropriate contact through text or image – photos, messages or emails.

Frequently Asked Questions



1. What is defined as harassment?

Harassment includes offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, technology choices, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.

2. What are the consequences of harassing behaviour?

If a participant engages in harassing behaviour, they will be asked to stop and expected to comply immediately. Our Event Management Team may take any action they deem appropriate, including warning the offender or expulsion from the conference with no refund.
Capacity Media has a zero-tolerance approach towards harassment; after the event, we may report the incident to the company of the offender and the complaint escalated to senior management and the CEO.
The outcome of such actions could place a black mark against the company the individual represents, and the individual themselves may be banned from attending any future events organised by Capacity Media.

3. What should I do if I or someone else is being harassed?

If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately or any of the security on site. Event staff are identifiable, as they will be wearing branded clothing and/or badges.
Our employees and on-site security are prepared and trained to handle harassment and other incidents at our events

Event staff will be happy to help participants contact hotel/venue security or local police, provide escorts, or otherwise assist those who are experiencing harassment to feel safe in any way possible for the duration of the event. We value the safety of all of our participants.

4. If I witness someone being harassed, should I step in?

If you notice that someone else is being harassed, or if you have any other concerns regarding their safety, please contact a member of the event staff immediately or any of the security on site
5. Would I need to make a report?

The Event Staff would ask you to report the harassment incident to the Event Management Team. They will guide you through the process.
Please be assured that all reports are treated confidentially. This information is valuable in assisting our Event Management Team to follow-up and deal appropriately with the response.

6. Whom should I contact for more information on your policy?

For more information on our Policy, please contact the CEO and Divisional Director, Ros Irving at Ros.Irving@capacitymedia.com