Customer Experience
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The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions -
Indosat Ooredo and Conviva have entered into a strategic partnership to advance customer retention and loyalty through digital tools.
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Telia Carrier's VP Strategy, Johan Ottosson speaks to Capacity about their focus on customer experience.
