Telus: Delivering on the partnership promise

26 July 2011 |

  • Cover

    In an effort to strengthen their core business through increased focus and investment, while managing costs and staffing levels, service providers are outsourcing select customer and back-office support functions. All too often though, service providers focus too narrowly on financial objectives. The true value of outsourcing comes from partnerships that combine cost savings with new opportunities for innovation and business transformation.