Capacity Europe: Venue and travel

icon Book your hotel accommodation

The Intercontinetal London -  The O2 is now fully sold out of bedrooms.

BCD M&E are the official accommodation partner for Capacity Europe 2019. They find the best available bedroom rates for hotels close to the InterContinental London – The O2 and display this by using the latest HotelMap technology. Now that you have confirmed your attendance at the event, please use the link below to view the rates discounted for our attendees. 

Book and view our discounted bedroom rates here

iconTransport within London

Closest tube station: North Greenwich (Jubilee Line) - 3 minutes walk to the event hotel 

Closest airport: London City Airport 4.6 miles away - 15 mins taxi from the airport to the hotel

We are pleased to announce that this year we have a number of travel partners we are working with to ensure you can travel around London with ease. Once you have confirmed your registration for Capacity Europe 2019, we will send you our Capacity Europe 2019 travel guide and tops tips including details of how to book with our travel partners. We have special discounts available from Eurostar, Heathrow Express and One World. 

Visa Requirements

Capacity Media encourages all delegates to check their visa requirements for London,UK. A visa support letter is a document stating that you wish to attend an event organised by Capacity Media. We are happy to provide registered attendees with a visa support letter to assist in the application process. To request a visa support letter, please forward your registration confirmation email to 

We are required to secure payment before providing a visa support letter, as this is a legal document but will offer a 100% refund should your visa application be rejected.

Travel Advice Relating to Brexit

I am an EU resident and travelling to London for Capacity Europe. Will my travel be affected?

  • If you are travelling to the UK from the EU before 31st October, your normal travel arrangements will remain unchanged.
  • We do not anticipate any issues in leaving the UK on or after the 31st October, even in the event of a No-deal Brexit.


What if the UK government reaches a deal with the EU prior to the 31st October and brings forward the Brexit date?

  • If a deal has been reached the current plan is to have a transition period, meaning any changes to European travellers will be brought in over the course of the next 2 years. In this situation, we still anticipate that your arrangements will remain unchanged.


Do you anticipate any other disruptions to my travel and experience in London

  • We will be monitoring the situation in the UK around the current Brexit date (31st October 2019). There is a chance that there will be demonstrations and protests, most likely to be located in central London. Fortunately, our event is not located near the vicinity of where these protests may take place and we are not anticipating any major disruptions to the event.  In order to ensure that you experience minimal disturbance to your plans, we are committing to provide you with all the information you need regarding your visit to London during the lead up to the event and while at the event.

Is there anything that I can do in order to prepare for my trip with regards to Brexit?

As we draw nearer to the Leave date we advise that you keep informed through the official Government website- as the information may be subject to change. We will also be updating this section with tips and guidelines specific to the event over the next few weeks.

Following the Coronavirus outbreak which has now been reported in several countries around the world, we have prepared some questions and answers about our events and the outbreak:


  1. Are your events being cancelled because of the coronavirus outbreak?

The WHO has declared the corona virus a Public Health Emergency of international concern. Despite the emergency declaration, with the exception of Mainland China, the WHO is not recommending any restrictions on travel or trade at this time. On this basis, our events are still taking place as scheduled. We are closely monitoring the situation and will be updating this page as required.


  1. I am concerned about travelling to the event, what should I do?.

With the exception of Mainland China, there have been no restrictions on travel or trade at this time. We advise you to visit the WHO  or CDC guidance on how to reduce exposure to the virus and staying healthy while travelling. For further information and reassurance, we  also advise you to view the official travel and health advisory websites for the countries that the events are being held, to learn about the specific measures in place in the country and in their ports for virus detection and treatment of the virus.


  1. What contingency plans are you putting in place for the event?

We are liaising with the venue to ensure that they have robust procedures on hygiene in the venue. We have requested that hand sanitizers be available around the venue and for increased frequency in the general housekeeping schedules for the common areas of the event.


  1. If I don’t feel comfortable in travelling at this time,  will I be able to get a refund for my delegate pass?

If you request the cancellation of your delegate pass, normal cancellation terms would apply:

All cancellations by Participants must be received in writing no later than 28 days before the first day of the Event for a full refund of Participant Fees paid, less a 10% administration charge.

Any cancellations received after this period  will be liable for the full fee. Substitutions may be made to attend the event. All requests for cancellations and substitutions must be received in writing.

For more details on the cancellation policy, please refer to the Event Participants Terms and Conditions.

Travel Partners