GTT launches global network services ordering platform

GTT launches global network services ordering platform

19 November 2021 | Natalie Bannerman

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GTT Communications (GTT) has deployed a new centralised platform that supports its Access Services Request (ASR) order management and ticketing resolution system.

The API-driven platform uses Universal Order Connect powered by Neustar, a global information services and technology company. As such, enterprises will benefit from a single, standardised and seamless interface with third-party circuit providers that will speed up the processing time of new orders and streamline ticket resolution with ongoing service for an improved experience.

“We are committed to an all-digital service model to better serve our customers and improve efficiencies, selecting the industry-leading technology capabilities of partners like Neustar as we continue to execute on our roadmap,” said Don MacNeil, COO of GTT.

“Automating order entry and ticket resolution with our third-party access suppliers is a great example of the meaningful ways we’re differentiating the customer experience through operational excellence. We expect that this new ASR platform capability, combined with other automation technologies on our roadmap, will increase the speed of order processing by up to five times.”

The enhanced platform includes automation capabilities that reduce manual steps in the process, enables the ability to adapt formats to customer requirements, and improves the accuracy of orders and trouble tickets.

Additionally, the single interface facilitates trouble ticket processing and improves the ease and transparency of ticket management, resulting in more responsive service for the customer.

“92% of network operators we surveyed believe it’s important to simplify and automate the broadband ordering process to provide a better customer experience," said John Denemark, SVP and GM of carrier provisioning at Neustar.

"Universal Order Connect is a fully integrated platform that automates and streamlines the entire process of buying wholesale network access and transport services. We’re pleased to be partnering with GTT to deploy this new platform capability, which reduces order delivery timelines, protects margins and ensures enterprise customers receive optimal service.”