GLF launches carrier compliance process for fraud CoC

GLF launches carrier compliance process for fraud Code of Conduct

18 October 2021 | Natalie Bannerman

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The ITW Global Leaders’ Forum (GLF) has published the names of the organisations that have been confirmed as being compliant with the GLF Code of Conduct (CoC).

The GLF CoC was developed to prevent fraud in international telecoms and the details of the compliance process along with the results, are included in GLF’s fourth annual report on the status of fraud in international telecoms industry.

The aim of the formal attestation process is to help the CoC signatories ensure they have the necessary capabilities and systems in place to comply with CoC and well as to provide third parties with an independent verification of the carrier’s capabilities to actively fight fraud.

“The publication of the 2021 GLF Fraud Report, together with the outcome of the Code of Conduct attestation process is a major step for both the GLF and the international carrier industry," said Jussi Makela, director of the GLF.

"The whole process was launched following calls from the industry itself that we need to do more to show that we actually implement the principles of the Code of Conduct and not just talk about it. This report is a proof that the carrier community is taking real action and I hope more organisations will take part in attesting their commitment to fight fraud in the coming

As part of this, the organisations must also commit to: actively monitor and report on fraudulent activity; assist in the investigation of fraud; take the appropriate and swift steps to stop payments to those who commit fraud; and implement standard contractual clauses to harmonise the treatment of fraud across the industry.

Supported by Delta Partners, the attestation was done independently by the GLF and involved the assessment of the responding carrier’s current systems, processes and policies against agreed benchmarks set in accordance with each of the six principles of the Code of Conduct. Each response was further verified by evidence.

The carriers confirmed as compliant with the GLF CoC are: A1 Telekom Austria; Bharti Airtel; BICS; BT; BTS; Colt Technology Services; Deutsche Telekom Global Carrier; Etisalat; iBasis; Identidad Technologies; IDT; LANCK Telecom; Orange; PCCW Global; Sparkle; Tata Communications; Telefónica Global Solutions; Telstra; and Vodafone.

“This year’s GLF Fraud Report marks a significant milestone for the international carrier industry as we are publishing the names of carriers that are taking action to seek to minimise and eradicate fraud on their networks," said Franz Bader, director of wholesale for A1 Telekom Austria and the lead of the GLF working group against fraud.

"I am proud that within this report we can name the first international carriers that have passed the GLF Anti-Fraud Code of Conduct Attestation process.  It is important that, as an industry, we shine a light on the work that these carriers are doing to minimise the prevalence and impact of fraud as well as encourage more carriers to follow their lead.”