stc picks Ericsson as its managed services provider

stc picks Ericsson as its managed services provider

15 February 2021 | Natalie Bannerman

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Saudi Telecom Company (stc) has selected Ericsson as its managed services provider in Saudi Arabia.

Under the terms of the agreement, Ericsson will deploy its Operations Engine to support deploy the latest technology solutions to stc’s network, thereby transforming operations into a predictive and proactive automated operation.

“We are committed to providing a futuristic network that enables world-class experience for our customers in Saudi Arabia and this agreement shows our commitment in this direction,” said Bader Abdullah Allhieb, operations vice president, stc.

“We are confident that this partnership with Ericsson will strengthen stc's operational capabilities to improve our people's quality of life and contributing to the economic and social development of Saudi Arabia in line with Saudi Vision 2030.”

Specifically, Ericsson will deploy its latest AI-powered software suite and machine learning tools as well as capabilities to provide an automated end-to-end managed operations service. Overall, Ericsson Operation Engine will support activities in across network operation, IT operations and field support and maintenance for stc's networks, covering technology domains from the core to access, including 5G.

“Today's network managed services agreement demonstrates stc's continued confidence in our end-to-end solutions and IT operations,” added Mathias Johansson (pictured), vice president and head of Saudi Arabia and Egypt, Ericsson Middle East and Africa.

“Through Ericsson Operations Engine, we will be able to develop data-driven insights to deliver enhanced performance focused on end-user experience. We will continue to work closely with stc to ensure consumers, enterprises and society benefit from the new experiences, services, and capabilities enabled by 5G.”

In addition, the suite will further enable stc to uphold its network standards and user experience by transitioning to a data-driven and proactive identification of network and performance issues. The move will also support stc in its operational efficiency anc digitization objectives in line with Saudi Vision 2030.