The solution leverages wearable Augmented Reality (AR) technology and brings CITIC Telecom CPC’s field engineers.
The AR Remote Hand Service employs AR glasses to stream real-time intelligence, troubleshooting logs, graphics and encrypted data from back-end systems to on-site engineers and maintenance staff, boosting field productivity by up to 50%.
According to the company, by wearing the glasses, field engineers do not have to stop their work to communicate with back-end support teams via a laptop or phone, nor to refer to a paper manual.
The AR Remote Hand provides field engineers with a heads-up display for remote visualisation in real-time as they install, maintain or troubleshoot equipment, thus speeding up the whole process.
“We are delighted to see the results of our strategic partnership with ASTRI in the launch of AR Remote Hand Service,” said Esmond Li, CEO of CITIC Telecom CPC.
“The partnership has provided us with a solution that significantly strengthens our managed services offerings, greatly enhances the customer experience and is revolutionising the industry’s operations and maintenance capabilities.
“DataHOUSE AR Remote Hand is an innovative remote maintenance service adopted in data centre scenarios, which leverages AR intelligent operations and maintenance technologies.
“This is only the first step and we will not stop here. Through collaborating more innovative thinking, we expect to enhance the service to cope with more scenarios and bring more value and better customer experience to enterprises.”
The new DataHOUSE AR Remote Hand Service meets the growing customer demand for support in managing the complexity and diversity of equipment used today in data centres via the solution.
CITIC Telecom CPC is using DataHOUSE AR Remote Hand Service in its China data centre operations to assure regional customers’ business operations continuity.
“Our strategic collaboration with CITIC Telecom CPC has demonstrated the success in leveraging next-generation technology in real-life applications that benefit our people and society, in this case, smart industrial applications and field service management solutions for Hong Kong enterprises,” said Hugh Chow, CEO of ASTRI.
“We are delighted that our applied research has proven effective in enhancing CITIC Telecom CPC’s customer experience, improving operational efficiency and boosting business resilience, especially during the COVID-19 pandemic.
“ASTRI, as a bridge of innovation and technology, will continue to strive to create economic value and societal impact via technology transfer and commercialisation in building a smarter and safer Hong Kong.”
