XL Axiata

Indonesian telco adopts cloud-based ID management

14 July 2020 | Melanie Mingas


Indonesian telco XL Axiata has rolled out a cloud-based identity management platform to unify the way more than 55 million subscribers access its services.

Using the ForgeRock Identity Platform, XL Axiata will have the tools needed to provide friction-free digital experiences securely with “radically” simplified identity access management (IAM).

The platform is cloud- and DevOps-ready, allowing customers to automate cloud deployments and to deploy millions of identities within minutes on AWS, Google Cloud, OpenShift, and Microsoft Azure. ForgeRock further protects workloads on bring-your-own-cloud, hybrid-cloud, and multi-cloud models, eliminating cloud vendor lock-in.

Yessie D Yosetya, chief information and digital officer of XL Axiata said: “We are always committed to providing a better experience to our customers in order to keep and deepen engagement and loyalty. And along with our efforts to accelerate digital transformation initiatives, we needed a partner able to support us long term and help us give our customers control of their own data. We decided to select ForgeRock as we believe they have the capabilities that matched our requirements.”

ForgeRock said its Identity Platform offers capabilities for all identities – workforce, consumer, and things –  fuelled by intelligent identity orchestration with extensive adaptive and contextual authentication, comprehensive integration accelerators, rich security, privacy, and consent features.

Further, the platform gives customers control over their own data, providing a way for users to decide what personal information the company can hold, and why.

David Hope, ForgeRock’s SVP for Asia-Pacific and Japan, said: “ForgeRock is thrilled to help XL Axiata accelerate its digital transformation initiatives to enhance its customer relationships. Customers around the world, and increasingly in this region, are using the cloud and ForgeRock’s unmatched scale to successfully launch new digital services faster than ever before.”