Covid-19: what this crisis means for mobile enterprise

Covid-19 pandemic: what this crisis means for the enterprise mobility sector

25 May 2020 | Julie Purves

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Julie Purves

Blog Author | chief executive officer, B2M Solutions

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The Covid-19 pandemic is now one of, if not the biggest global crises the world has ever faced. Nearly every type of industry commercial or not-for-profit has been affected by this international emergency in some way.

This includes the mobility sector as many businesses have been put in a position of difficulty with regards to quickly establishing a clear and efficient enterprise mobility strategy. 

Many businesses are continuing to operate as usual and for those with teams on the front line (particularly key workers) it has never been more important to maintain business continuity. The need for a robust enterprise mobility strategy is now more paramount than ever before. 

A new opportunity for the enterprise mobility sector

Businesses have already started looking at ways in which they can safeguard themselves for the future. This includes reviewing their current budgets and identifying areas in which they can make the best use of their current investments. 

Technology is one such area that will come under review. With the majority of UK field workers using their mobile devices for mission-critical work such as repairing power lines or accessing police and medical databases IT departments need to find a happy medium between cost-cutting and empowering the workforce to work efficiently.

This essentially makes enterprise devices such as mobile phones and tablets along with other types of equipment now more business-critical than ever. 

Organisations across the board will be counting on enterprise mobility specialists to help them find ways to make the best use of their current investments whilst still maintaining the same level of operational capacity with regards to device usage.

This is easier said than done, especially when you still have to deal with the issues of device failures or malfunctions. The reality is that many organisations spend a large portion of their budgets each year unnecessarily replacing faulty and failed devices. This is likely to become a massive problem if there are plans in place to scale back on such investments without dealing with the causative issue of device failures.

In light of these times of uncertainty along with the impending possibility of a recession, how can IT teams find a way to tackle the debilitating issue of enterprise device failure with a squeezed budget? One answer lies with the smart use of technology.

Proactive vs Reactive: A holistic cost-saving approach

The pressure on budgets will push many organisations into finding new ways to deal with enterprise mobility issues such as device failures. In fact, over half (51%) of workers polled in a recent enterprise mobility survey reported experiencing at least one mobile device issue per month that hindered their ability to carry out their job functions.

This makes the issue deceptively business-critical and in urgent need for a solution. What's more, with a large portion of the workforce now working remotely due to the Covid-19 pandemic it will be even harder to track devices in need of replacement, which will likely cause longer staff downtime. 

This crisis has presented enterprise mobility specialists with a strong opportunity to help organisations adapt their strategy accordingly. They need to be offering their customers solutions that enable existing investments to work smarter and more efficiently. 

Affordable software solutions that provide a holistic, real-time view of company mobile devices and tablets under the same network could be the key to tackling the issue at hand.

This can help IT teams monitor the company devices more closely and troubleshoot any potential issues before they happen. Enterprise mobility companies need to encourage their customers to be proactive and not reactive, as the former can save them both time and money. 

This proactive method of device management is critical for organisations looking to maximise their existing investments whilst also maintaining business continuity at a time when society might be relying on them the most.

Establishing a cost-effective enterprise mobility strategy is paramount for those businesses that are looking to maintain the continuation of their operations with a fixed or squeezed budget.

This current pandemic has presented businesses with a great challenge that will test their agility and business adaptability, but taking the right steps now to solidify their enterprise mobility operations will go a long way to ensuring their future is secure and robust.