Budi Satria Dharma Purba, Chief Commercial Officer, Telin

Q&A with Budi Satria Dharma Purba, Chief Commercial Officer, Telin

29 November 2019 | Big Interview

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Budi Satria Dharma Purba, CCO of Telin talks to Capacity Media about Telin's unique offering, it's global assets, and how the company is working to meet the growing demand across Asia.

1. For those unfamiliar, what unique assets does Telin have across its footprint?
Telin was established in 2007, with vision to enable Global Digital Business and Solutions. Telin is focusing on international telecommunication businesses, owning 11 global offices across Asia, Australia, Middle East & USA, and 22 submarine cables with 62 Point of Presences (PoPs) that connects Europe, Middle-East, Asia, and United States with total cable length of 207,260 km. Not only that, Telin owns Data Centers located in the Hub of Asia Pacific as well. In order to stand out in the market, Telin is expanding beyond traditional voice and connectivity business toward managed networks, security and enabling platforms. Telin provides solutions for Wholesale, Enterprise, Digital-Player and Retail customers.

2. What’s the key differentiator between Telin and its competitors?
Telin offers a robust product portfolio of Voice, Data-Connectivity, Internet & Content, Mobility, Enterprise Service, and Other Solutions presence in 33 countries spread across 3 continents geared to serve the needs of the Wholesale, Enterprise, Digital-Player, and Retail segments worldwide. Telin operates in Indonesia, Timor-Leste, Singapore, Hong-Kong, Australia, Malaysia, Macau, Taiwan, United-States, Myanmar, and Kingdom of Saudi-Arabia.

Telin is providing various products and services not only limited to voice and connectivity, but also cloud and platform services. To offer more updated solutions, Telin has pushed to develop its Data Centres, platforms, and Solution Service in an integrated manner towards becoming a Cloud and Connectivity Enabler in the region. By offering bundled services and solutions that include platforms, managing networks and security, data centres, and connectivity, Telin is now able offer a wider variety of solution services to expands its market.

Telin has also presented Cloud Connectivity Service to the market. A cloud service solution that connects businesses to the nearest AWS (Amazon-Web-Service), Alibaba Cloud and Google Cloud colocation points, using a dedicated 1GB/ 10Gbit Ethernet fibre-optic cable. It provides a secure, reliable connection, availability, and performance architecture, to help customers to achieve consistent network experience. Telin extended its networks with addition of 15 PoPs and 34,500 km of submarine-cable (SEA-US, FASTER, BBG, EIG, IMEWE, ASE, IGG, and AAE-1). Supported by the development of Southeast Asia-United States (SEA-US) cable system, Telin stands-out as the only carrier to provide efficient connectivity between the United-States and Europe through Southeast-Asia, Middle-East, Western-Europe (SEAMEWE-5) and Telin's self-owned and operated Indonesia Global Gateway (IGG) cable-system that avoid the South-China Sea, Luzon-Strait, and Japan, where cables frequently experience cutting and breakage.

In addition, Telin has moved into Digital Services by offering enterprise and carrier grade Internet of Things (IoT) solutions, our fleet and content management system, as well as neuAPIX, our Communication Platform as a Service (CPaaS) platform/solution. Telin keep developing digital solution aligned with its vision as enabler for digital business expansion in Asia Pacific.

3. As we know, Telin has data centre assets in Singapore, Hong Kong, East Timor and Indonesia. What added services do you offer at across these facilities?
Telin provides best in-class, innovative, and integrated data centre solutions to its customers in the region. It offers flexible, scalable, and modular data centres, which are suitable for businesses planning to expand in Singapore, Hong Kong, Indonesia, East Timor and around the globe, connecting seamlessly global infrastructure including a submarine cable system, multiple Point of Presence (PoP) and provides custom-made solutions for a secure and efficient connection. Telin provides better connectivity with the lowest latency access for more than 100 million eyeballs in Indonesia.

Telin’s first data centre in Singapore is built based on TIA/EIA-942 standards. As one of the key telecommunication hubs in Southeast Asia, it offers a wide range of services including colocation, internet gateway, disaster recovery, IT facility housing and international submarine cable. In the following years, Singapore open additional 2 data centres, second data centre in Tai Seng, and third data centre as Tier-III dan IV certified facilities in Jurong. Telin operates more than 19 Tier II to Tier IV Data Centres, all of which are connected to Global Internet Network supported by seamless submarine cable connectivity and more. Telin Singapore’s three Data Centres are built in strategic locations offering diverse location options. Telin’s third data center in Singapore, as Telin Singapore’s flagship Data Centre in Singapore, is a multi-tier (Uptime Institute Tier III and Tier IV certified) facility that operates on a carrier neutral basis. Highly available and reliable wide fibber network in Singapore enables dedicated high-speed network connecting the island and Indonesia.

Telin Hong Kong Data Centre, is a state-of-the-art carrier-neutral data centre equipped with high capacity of 600-800 KVA and 200 racks (3-4 KVA max/rack) as well as connected to mature ecosystem in MEGA-I and Equinix. The data centre has seamless connection to all global infrastructures and provides custom-made solutions to meet clients’ business need for a secure and efficient connection to Hong Kong, Indonesia, and global network. Since then, neuCentrIX has also been introduced as the brand for Telin's Data Centres located in the other cities in Indonesia.

Moving forward, Telin intends to grow our business by providing superior service quality and by adding new points of presence in order to deliver solutions in new areas and be close to our customers, such as in East Timor, which is already developed and operational. Telin East Timor Data Centre solutions include colocation as well as data recovery.

4. How is Telin working to meet the growing data demands in Asia?
Telin’s data centres are designed to provide colocation and hosting services to small and big enterprises in the APAC, Greater China region, and even globally. This is a distinct assurance of how data centre growth has expanded and strengthened Telin’s international footprint to reach out all over the world.

From the very start, Telin designed its data centres to provide best value to customers. The design and location of the data centres took into consideration compliance and regulatory requirements, geographic position, security features, connectivity, power generation, disaster mitigation and much more. In addition, Telin’s data centres were also designated to be carrier neutral in order to give customers optimum flexibility. Altogether the aim was to deliver best-in-class, seamless data solutions to meet customers’ needs in the location of their choice.

5. Tell us about BATIC 2020, what keys themes will take centre stage and why should people attend?
Our annual event, which called Bali Annual Telkom International Conference (BATIC) – will be held on 18 – 20 March 2020 in Nusa Dua, Bali, Indonesia.

BATIC 2019 was attended by more than 500 participants from 192 companies globally, and next year’s participants is expected to be even higher. BATIC is a neutral event, which is attended by companies from all over the world, representing different parts of the telco and ICT ecosystem including major wholesale carriers, data center operators, OTT Players, content companies, analysts, vendors, enterprise customers and regulators.

Our conference is aim to highlight the latest developments in the world of telco and ICT, and how current market updates will be able to benefit your business. Moreover, BATIC 2020 will highlight the theme of Accelerating Digital Platform Revolution, discussing a clear benefit of digitalization in specific about digital adoption resulting in digital gap. Concurrently, we will showcase the great culture of Indonesia through a different atmosphere of BATIC 2020.

BATIC in a way, truly reflects how we, in Telin, treat our global partners and customers – who are our esteemed guests during this auspicious event. We commit to ensure that our valuable partners and customers are always be treated with great care and pristine hospitality. This nature is also reflected in our global capabilities and services, where we are confident in accommodating and meeting our customers’ ever challenging needs and requirements.

In BATIC, we organize and assist each of our guest’s personal arrangement and preference during the event. Personal assistants are also assigned to each delegate, to help them arrange their personal agenda, communicate their preferences, and facilitate any inquiries during the event. Because at BATIC, everyone is a VIP.