Telestax partners Zain Jordan on CPaaS offering

Telestax partners Zain Jordan on CPaaS offering

07 October 2019 | Natalie Bannerman

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Zain Jordan has entered into a strategic partnership with Telestax to deliver Communications Platform as a Service (CPaaS) offering to organisations across the country.

"Zain looks forward to offering expanded CPaaS capabilities to our enterprise customers," said Fahad AlJasem (pictured), chief executive officer of Zain Jordan. "For example, banks need two-factor authentication services now. These omni-channel capabilities enable better and more secure customer engagement for our banking customers. By partnering with Telestax we can deliver these needed services quickly and reliably—gaining more business and opportunities with our key accounts."

Through the partnership, Telestax allows Zain to begin offering full CPaaS capabilities such as programmable SMS and voice to its customers. These services include two-factor authentication (2FA) with SMS, voice, and email, SMS account reminders and interactive voice response (IVR), to name a few.

Additionally, the recently released Restcomm Whitelabel feature gives service providers like Zain the ability to customise their Restcomm customer-facing portal and product documentation, saving weeks to months of time in deploying new CPaaS products and services.

"With Telestax, we are able to hit the ground running," added AlJasem. "With the training materials and support, we can cut our set-up costs in half, while nearly quadrupling average customer value."

In addition, as part of the Telestax ecosystem, Zain can use support and partner tools like the Telestax CPaaS Playbook to learn best practices and grow their business through focused sales enablement strategies.

The new Whitelabel Feature helps providers keep developer documentation up to date for programmable voice, SMS, and operational issues like provisioning and billing. The functionality takes minutes to execute and aims to save considerable developer, design and writing time.

The solution also includes a hite-label visual designer, which allows providers to enable businesses to create custom-design call flows and IVR decision trees through a graphical web-based interface, without requiring coding.