PLDT rolls out business voice services with PCCW Global connectivity

07 November 2018 | Jason McGee-Abe

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By connecting to PCCW Global’s worldwide network and points of presence, PLDT Enterprise has rolled out its global business voice services and is able to serve 21 countries across four continents.

PLDT Enterprise is rolling out a suite of global Unified Communications-as-a-Service (UCaaS) business communication services to multinational companies, using technology and international presence provided by PCCW Global and will now have access to over 73% of the global UCaaS telecommunications market.

“PLDT has excelled in its home market by providing excellent customer service, backed with reliable and robust technology and connectivity,” said Marc Halbfinger, chief executive officer of PCCW Global.

“We are excited to work with PLDT to expand its offering to compete on a global scale, expanding its target market across multiple countries and regions with a rapidly scalable infrastructure.”

Traditionally operating out of Manila, Philippines, the B2B arm of PLDT’s development roadmap for the new global UCaaS offering will enable the service provider to expand beyond its home market to serve multinational companies across multiple regions, while simultaneously capturing global revenues.

PLDT Enterprise’s PLDT Cloud UC offers businesses with a reduced total cost of ownership and provides enterprise-wide extension dialing and self-service provisioning. Enterprise customers also benefit from predictable monthly telecommunications costs for their global footprint, while billing itself can be provided via a single, centralised invoice for each regional office.

PLDT Enterprise’s global teams are increasingly relying on enterprise voice technologies to gain a competitive advantage. PCCW Global’s enterprise voice solutions enable knowledge sharing, faster circulation of information and improved decision-making processes — all advantages that ultimately lead to the quicker introduction of products and services to market.

Jovy Hernandez, senior vice president and head of PLDT & Smart Enterprise Business Groups, added: “We are very privileged to have expanded our collaboration with PCCW Global to further elevate the communication capabilities of enterprises in the Philippines. There is still an increasing demand for voice services in the workplace, and we are committed in meeting that demand with the best solutions and services for our customers and the people they serve in turn.”

This year, PLDT Enterprise expanded its fixed, wireless, and ICT services, digitally enabling key industries to meet their growing demands. The B2B arm posted a 9% revenue growth as more and more businesses shift to digital.

The global solution that PLDT Enterprise plans to roll out will enable businesses to scale their communications via an agile deployment, minimising upfront capital expenditure while reducing overall time to provide services. Connectivity and access will be provided using PCCW Global’s resilient and international fiber network that spans over 3,000 cities in 150 countries, including relationships with over 200 operators.