Kosc Telecom appoints Nicolas de Vanssay as CCSO

03 October 2018 | James Pearce

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Kosc Telecom has named former Colt Technology Services executive Nicolas de Vanssay as its new chief customer success officer (CCSO).

The French wholesale-only connectivity as a service provider will task de Vanssay, who joined the company in September, with ensuring high standards of customer service, as well as management of its customer service team.

De Vanssay was previously director of customer service at Colt, a role he held for four years. He joined Colt in the year 2000, holding a variety of positions including operations director for North America, senior manager of service delivery, and service delivery IP configuration manager. He has also held roles at mobile infrastructure firm Sitcom.

Nicolas de Vanssay says: “I am excited to be joining Kosc Telecom, a real innovator in the B2B telecom industry. With its unique CaaS solution, available through web services (Extranet & APIs), we are now answering the sector needs for modernisation and automation.

“Through one unique interface, Kosc enables its customers to monitor their orders, from the eligibility stage right down to operations. Established only two years ago, Kosc already has a proven-track record in appeal and reliability for its customers.”

For Kosc, which was established in 2016, the appointment is part of it strategy to offer customers a strong experience. It has also invested in upgrading its network infrastructure, developing its CaaS solution as a keystone of its network offering.

Antoine Fournier, CEO, added: “We are very happy to welcome Nicolas to our leadership team. His impressive experience in the telco sector is a major asset for supporting Kosc Telecom’s business dynamics while ensuring the best level of satisfaction throughout the customer journey.”