BSO reinvests millions to improve global customer services

03 May 2018 | Natalie Bannerman


BSO, the global network provider, has announced significant reinvestment into its business in order to meet its goal of delivering improved services to its global customers.

The undisclosed funds will specifically be spent on senior staff, new systems, operational efficiency and productivity, enabling its teams to have the best tools and resources available to respond to ever-changing client needs.  

“The expansion of our global team’s capabilities is a significant moment for BSO. Our highly skilled engineering teams are available 24 hours a day due to their strategic placement across Europe, US and Asia time zones. The multi-million-dollar investment we have made in all aspects of our operations further exemplifies our determination to provide the best possible customer service so that we can better connect and manage growing customer infrastructure demands across the globe,” said Emmanual Pellé, chief operations officer at BSO.

In addition the increased capital will support a number of new enhancements to BSO’s network operations and service delivery models. All of which the company says supports reinforces its operational presence in Europe, the Middle East, Asia and North America.

The service delivery team has doubled in size, with all staff trained in Agile Project Management. The Agile Project Management methodology covers the people, products and techniques needed to successfully deploy projects in modern day business environments. This growth is something that BSO says will ensure it can respond quickly to its customers’ demands.

In addition to the growing operations and service delivery teams, BSO is boosting the capabilities of its customer assurance team which looks after some of the firm’s biggest clients. The reinvestment supports some of BSO’s largest service offerings, including high-availability managed platforms, and wireless microwave connectivity.