FirstLight chosen as internet and voice supplier for Vacation Innovations
23 March 2018 | Natalie Bannerman
FirstLight, the fibre-optics infrastructure provider, has been selected by Vacation Innovations, the US-based online marketing company, as its primary internet and voice services provider.
Vacation Innovations specialises in vacation ownership advertising, sales, rentals and brokerage services, and under its Sell My Timeshare Now brand, has been a customer of FirstLight since 2005.
“It’s been rewarding to grow our long-standing relationship with Sell My Timeshare Now, and we are excited to now serve Vacation Innovations,” said Kurt Van Wagenen, president and CEO of FirstLight. “As the leading provider of secondary-market services and solutions for the vacation ownership industry, and home to the largest online marketplace for timeshare sales and rentals, we understand that Vacation Innovations requires solutions that have high uptime and availability. FirstLight has not only met those needs, but exceeded overall expectations due to our responsive, detail-oriented customer service team. As Vacation Innovations continues to expand to new offices and markets, FirstLight is honoured to be considered as the provider of choice.”
FirstLight has undertaken a dark fibre build for Vacation Innovations and provides the company with Internet and voice solutions, including dedicated Internet, MPLS, POTS and SIP Trunks. At present, FirstLight’s Internet solutions serve the company’s Portsmouth, New Hampshire location, while its voice solutions serve all three company locations. The company is also looking into using FirstLight’s cloud services to support its business operations.
“Our transition to FirstLight’s voice and Internet solutions proved to be a positive, seamless move that was supported by fantastic, proactive customer service,” added Sergio Santos, vice president of information technology at Vacation Innovations. “We experienced zero downtime during the network migration, and FirstLight’s solutions work wonderfully with our internal software. FirstLight shares our vision of growth, and its quality, fibre-based services, and exceptional customer team contribute greatly to our company’s success. I am confident in FirstLight as our technology partner and foresee a bright future together.”
In January, Finger Lakes Technologies Group rebranded under the FirstLight name. The news followed after FirstLight acquired FLTG in September 2017 and confirmed its plan to integrate the operations of the company under one brand.