Level 3 unveils cloud-based Amazon Chime

26 July 2017 | Natalie Bannerman

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In response to more enterprises embracing digital transformation, Amazon Chime, which is delivered by Level 3, has been launched.

The new product comes in direct response to the growing demand by enterprises attempting to embrace digital transformation, while at the same time, acknowledging the problems surrounding integrating legacy collaboration systems to support the needs of an increasingly mobile and global workforce.

"The right communication tools are imperative to the success of any enterprise in the midst of digital transformation. With Amazon Chime delivered by Level 3, customers have the benefit of AWS's agility, coupled with Level 3's highly reliable and secure global network and high-touch support model, so they can focus on what matters most to their business," said Anthony Christie, CMO for Level 3.

Available to Level 3 customers in North America and EMEA, it is a single vendor-managed, unified communications solution that runs on Amazon Web Services (AWS) with Level 3 providing the end-to-end customer support. 

Other benefits include a pay-as-you-go collaboration tool, with no long-term commitment or upfront investment. Also, enterprises have access to an adaptable communications platform with Level 3 global service level agreements. It consolidates multiple tools into one video, voice, chat and screen-sharing tool. Plus, customers are able to implement advances enterprise tools without the strain on internal support resources and receive full training, implementation and professional services, throughout the adoption process. 

Carlin Wiegner, general manager of Amazon Chime at AWS, added: "AWS and Level 3 have a solid track record of working together to provide solutions to businesses. Our customers have told us that Amazon Chime takes the frustration out of meetings, with a single tool that helps ensure meetings start on time and gives employees high quality meetings with video, voice and chat. As an advanced partner in the AWS Partner Network, Level 3 is well suited to participate with us to deliver Amazon Chime."

As the product goes to launch, the company readies itself for the pending acquisition by CenturyLink due to complete later this year, with the most recent news being the appointment of the new executive team that will lead the two companies under the new merger.