AT&T brings on-demand Ethernet qualification to wholesale customers
03 August 2016 | Alan Burkitt-Gray
AT&T has launched a new tool that allows wholesale customers to qualify Ethernet-based services. Automating a previously manual process, service providers using the tool can check the availability and speed of select Ethernet-based services by address, says AT&T, all in near real time.
“We’re bringing much needed innovation and agility to wholesale customers,” said Brendan Floyd, vice president of Wholesale Solutions for AT&T. “We’re making it as easy as possible for service providers to help their customers move from legacy services to transformative technologies like 100Gigabit Ethernet and AT&T Switched Ethernet Broadband Port.”
The company said it was transforming a process that once took hours or weeks “to mere minutes”, using a customisable tool, allowing wholesale customers to augment it.
“We closely followed the MEF’s new framework to deliver an API flow – one that lets our wholesale customers validate AT&T Switched Ethernet services within our 21-state footprint,” said Mike Lesher, AT&T’s executive director for product marketing management. “The tool’s capabilities are leaps and bounds ahead of the manual process the industry is currently accustomed to.”
Birch Communications has already been using the tool in a pilot programme since December 2015. “We worked hand-in-hand with AT&T to plug the tool into our systems and to create an interface that would help us determine availability from it. The development was low-cost, quick and easy,” said David Gibson, vice president of business development at Birch.
“Our customer experience is a top priority for Birch. We need to be able to quote service availability quickly and ultimately integrate our backend systems for expedited service delivery.”