Telstra launches SaaS portfolio for enterprises

10 November 2015 |


Telstra has today revealed the launch of its Applications portfolio for the delivery of a range of digital tools and software as a service (SaaS) solutions to enterprise customers.

These tools and solutions are expected to help enterprises serve the changing needs of their employees and customers and effectively drive digital services deep into their organisations.

Jim Clarke, head of international products and pricing at Telstra, said that apps have become central to many forms of customer and employee interaction.

“Recently at Telstra we hit a tipping point with more that 50% of all our consumer customer service transactions now being completed digitally, including through our customer service app, with online customer interactions for Telstra doubling in four years,” Clarke said.

“We recognise that without adopting and innovating with the solutions we design, we cannot expect to inspire those who we want to work with. With digital technology taking us into a world of rapid change, constant innovation and competition and to succeed, all organisations must have a clear digital technology strategy or should prepare to fall behind.”

The apps range from electric content management and digital transaction processes to mobile identity and authentication.

Some examples include Kony – created to design, build and deliver apps, DocuSign – a solution for securely signing electronic documents, TeleSign – a mobile identity service, and Whispir – a cloud messaging platform.

“Networks remains the cornerstone on which applications are built, and our heritage in this area means we can now maximise our technology offerings to empower our customers,” Clarke added.

“This first release of apps is just the beginning and we look forward to announcing more developments in the coming months.”

Hear from Telstra’s new head of global wholesale, Ellie Sweeney, in her exclusive interview with Capacity.