Etisalat Nigeria and Nokia Networks pen managed services deal

15 September 2014 |


Etisalat Nigeria has renewed its managed services contract with Nokia Networks for a further three years.

The deal will see Nokia Networks manage the operator’s 3G and GSM networks in the country, as well as improve network efficiency and ensure the best possible mobile broadband services experience for end users.

Matthew Willsher, CEO at Etisalat, said that the partnership falls in line with the company’s strategy to be the best quality services operator in Nigeria.

“Compared to the previous managed service model, the new agreement covers end-to-end operations and maintenance management for all network elements at Etisalat sites,” Willsher said.

“It also has improved network key performance indicators (KPIs) and service level agreements (SLAs) according to global best-in-class standards.”

Nokia Networks has been providing managed services to Etisalat Nigeria since 2008 and the renewed contract will also see the implementation of Nokia’s NetAct network management system to monitor, manage and optimise the operator’s multi-technology networks.

“Our strength in the global scale and expertise to manage complex networks will continue to help Etisalat Nigeria provide the best service experience for its customers,” said Igor Leprince, SVP and head of MEA at Nokia Networks.

“Our further increased focus on innovation and standardisation of processes and tools as well as six sigma quality training in our global delivery centres will help our operator customers worldwide including Etisalat transform their network quality and operational efficiency at reduced operational cost.”