Ericsson signs managed services deal with MTN Nigeria
19 February 2014 | Sophie Donoghue
Operator MTN Nigeria has signed a managed services agreement with Ericsson which will see the Swedish vendor take over 75% of day–to–day operations on the operator’s network.
As part of the five-year deal, Ericsson will take full responsibility of the management, optimisation and field maintenance of MTN's network infrastructure in Lagos, Abuja, Enugu, Port Harcourt and Asaba.
“Leaving the management and maintenance of our infrastructure to Ericsson will allow us to focus even more on adding value to the customer experience on our network,” said Michael Ikpoki, CEO at MTN Nigeria.
The deal makes Ericsson MTN's largest managed services partner on the African continent.
"This agreement with MTN... marks a milestone for Ericsson in Nigeria and in the region,” said Jean-Claude Geha, head of managed services at Ericsson.
“In managed services, we bring our global expertise and experience to benefit our customers and ultimately their subscribers' experience of the network."
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