CSG International: CSPs at the heart of next-generation industry: manage the business, outsource the business process

02 November 2012 |

What do the senior executives at CSPs have in common with their peers in almost every other industry? It is that the rate of change is accelerating. How businesses are run is changing, and how businesses interact with their customers is changing. Take the example of the retail industry. Much to the detriment of long-time, established retail brands, consumers walk into a bricks-and-mortar location, use their mobile device to scan barcodes, and compare prices and reviews among multiple vendors near, far and virtual.