Orange Business Services launches cloud contact centre solution

19 October 2012 |


Orange Business Services (OBS) has enhanced its contact centre portfolio with a cloud-based multi-channel solution.

The move is part of OBS’ customer contact strategy to double its international contact centre revenues over the next three years.
 
Flexible Contact Centre is available in 110 countries and territories and is claimed to have low capex, offering a pay-as-you-grow model with no technical maintenance.

“Many companies face increasing cost pressures and need to limit investments while differentiating through best-in-class services. We believe that cloud-based contact centre solutions provide a powerful business tool to accompany multinationals’ rapid expansion in new territories,” said Vivek Badrinath, CEO at Orange Business Services.

The contact centre solution features a flexible workspace feature based on drag and drop widgets, multi-channel communications through different devices and media, mobility and integration with traditional contact centre solutions.

OBS is providing a managed contact centre solution to Chinese online business to consumer retailer, 360buy.com. The solution supports 5,000 360buy agent positions in China with the aim of using multimedia channels and text to speech to maintain customer service quality.