Network congestion affects productivity in the UK

01 January 2011 |


Research conducted on behalf of fibre network provider Geo suggests that public internet infrastructure congestion is affecting enterprises across the UK.

IT and network professionals working for some of the country’s biggest banks, manufacturers, retailers, insurers and local authorities were surveyed about access to bandwidth, as well as network slowdowns and outages. The research showed that 30% of businesses have experienced slowdowns and faults, and 27% believe there is potential for them to lose a customer through these network issues.

A further 2% of those asked said that they had already lost a customer because of such problems. This trend, suggests Geo, could cost the UK’s economy millions of pounds in lost productivity each year, as 70% of respondents reported losing at least one hour of operational time per week as a result of poor network performance. In fact, 29% of these respondents lost a working day (7.5 hours) or more each week through network faults.