Microsoft’s Puja Athale on unlocking telco growth with AI-powered transformation
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Microsoft’s Puja Athale on unlocking telco growth with AI-powered transformation

Capacity TV
May 15, 2025 09:00 AM

At ITW 2025, Puja Athale, global AI lead for telcos at Microsoft, shares how Microsoft is guiding telecom operators through AI-driven transformation—reshaping employee experiences, customer engagement, business processes, and innovation.

In conversation with Capacity Media’s Saf Malik, Athale explains Microsoft’s four-pillar strategy, how data governance is key to successful AI adoption, and why telcos must move beyond the hype to focus on real, scalable impact.

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