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Vodacom Group and Amdocs to create African COE

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Vodacom has partnered with Amdocs to create an African Centre of Excellence (COE).

The COE will allow Vodacom to deliver its services to customers in Tanzania, Mozambique and the Democratic Republic of Congo (DRC) by introducing standardised, flexible configuration while providing a unified IT architecture across the three countries.

Vodacom previously signed a service agreement with Eutelsat Communications to deliver connectivity to underserved regions of Tanzania.

The new COE will also enable Vodacom to achieve greater operational efficiencies by launching new products, services and tariffs more quickly, including bringing 5G services to customers.

The COE will be launched soon, with operational and commercial details yet to be finalised.

Dejan Kastelic, Group Chief Technology Officer (CTO) at Vodacom, said: “Vodacom will continue to seek strategic partnerships as we evolve from a telco to a techco.

“This will allow us to realise our Tech 2025 strategy by investing in modern network technologies and digital IT systems to scale our products and services.

“Vodacom’s partnership with Amdocs enables us to move to a cloud-native, standardised architecture and develop a single Centre of Excellence in Africa which will in turn allow us to deliver a consistent, next-generation customer experience across our operations.”

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