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T-Mobile ends 2021 with 1.2m post-paid accounts and 5.5m post-paid customers

Mike Sievert T-Mobile.jpeg

T-Mobile US achieved its highest ever post-paid net customer additions and post-paid account net additions for full-year 2021.

For the year, T-Mobile US recorded post-paid net customer additions of 5.5 million, exceeding the high-end of the company’s annual guidance range.

In Q4 2021, T-Mobile also reported 1.8 million post-paid net customer additions, its highest fourth quarter in company history, and 315 thousand post-paid account net additions, the highest fourth quarter in the last four years.

“It is undeniable that T-Mobile’s unmatched best value, network and experience combination resonates with consumers and businesses when it results in record-setting net adds of 1.2 million post-paid accounts and 5.5 million post-paid customers in 2021, even as we continued to navigate Sprint churn during our accelerated integration,” said Mike Sievert (pictured), CEO of T-Mobile.

“And our 5G leadership continues to be unrivalled on every level. We are crushing our network build out goals. Our nationwide ultra-capacity 5G and our extended range 5G expansion is way ahead of schedule and we aren’t slowing down. We’re way out ahead of the pack today creating the foundation for transformational 5G experiences that will define the future for years to come and consumers will benefit.”

 

Quarter

Year Ended December 31,

(in thousands, except churn)

Q4 2021

Q3 2021

Q4 2020

2021

2020

Total net customer additions

1,799

1,325

1,702

5,837 

5,631

Postpaid net customer additions

1,750

1,259 

1,618

5,495

5,486

Postpaid phone net customer additions

844

673 

824 

2,917 

2,218

Postpaid other net customer additions

906

586 

794 

2,578 

3,268

Prepaid net customer additions

49

66

84 

342

145

Total customers, end of period (1)

108,719

106,920 

102,064 

108,719

102,064

Postpaid phone churn

1.10%

0.96%

1.03%

0.98%

0.90%

Prepaid churn

3.01%

2.90%

2.92%

2.83%

3.03%

(1) Includes 818,000 post-paid customers acquired from acquisitions in 2021 which were not included in net customer additions.

In addition, post-paid other net customer additions were 906 thousand in Q4 2021 and 2.6 million for the full year 2021. This inlcudes high speed internet net customer additions of 224 thousand in Q4 2021 and 546 thousand for the full year 2021. In total, T-Mobile ended the year with 646 thousand high speed internet customers.

At the same time, pre-paid net customer additionwere 49 thousand in Q4 2021 and 342 thousand for the full year 2021. Prepaid churn was 3.01% in Q4 2021 and 2.83% for the full year 2021.

Earlier this week, T-Mobile US and Crown Castle International have signed a new 12-year agreement to support the build-out of T-Mobile's US 5G network.

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