BNET shifts ops management to Arrow Labs' tech


Bahrain’s national broadband network, BNET, is to adopt Arrow Labs’ MIMS technology to manage to manage its field operations and service delivery.

Arrow Labs will deploy its core product, MIMS, an enterprise SaaS software running on AWS cloud, unifying frontline workers. Accessed by mobile app, web, and wearables, MIMS connects employees, machines, and facilities to deliver "flawless work-flow execution".

Bahrain's independent wholesale broadband provider has integrated the MIMS technology as part of its ongoing digitalisation, allowing it to automate its service provision and better manage the workforce. The benefits are said to include: real time capacity-based management; material reductions in incident response time; accurate consumption tracking; and "significant increases" in critical infrastructure availability.

Salah Abdulrahim, chief digital platforms officer at BNET said: “Our partnership with Arrow Labs is aimed at optimising our productivity and efficiency levels as a company. This ultimately supports our efforts to achieve our goal of ensuring a resilient digital communication infrastructure in the Kingdom, while remaining focused on delivering an exceptional customer experience with a reliable and consistent service.”

Arrow Labs said its platform can increase staff productivity by 30% and business efficiency by 40%. Further it "reduces operating costs by 20%".

Rami Darwish, CEO and founder of Arrow Labs said: “We are delighted to partner with a visionary client such as BNET. By integrating our MIMS technology, BNET will be even more efficient in delivering next generation connectivity to its citizens and businesses. BNET will be core to delivering Bahrain’s Fifth National Telecommunications Plan – and we look forward to playing a part in that.”