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MTN choses Tecnotree as digital transformation partner in MEA

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MTN group has selected Tecnotree, a provider of telecoms business support systems, as a strategic partner for its digital transformation across the Middle East and Africa region.

MTN Ghana is the first to begin the multi-phased digital transformation journey, with Tecnotree deploying its digital BSS Suite 5 to help accelerate the company’s business growth. In addition, the offering will help to increase agility and operational efficiency of their IT systems.

“This partnership represents another significant milestone in our digital transformation strategy at MTN Group,” said Dirk Karl, group executive and chief procurement officer at MTN group. “An integrated digital ecosystem is the cornerstone for delivering operational efficiencies and a more enhanced customer experience. Our digital self-service platforms make our customers lives a whole lot brighter through a more personalised and seamless experience. As we continue our digital transformation journey, we are able to be more agile, efficient and customer-centric.”

The digital transformation project will upgrade the existing Tecnotree systems to the Tecnotree Digital Stack which comprises of the digital customer lifecycle manager, digital mylife dashboard, digital catalog manager, digital convergent billing system, digital order manager, digital loyalty manager and digital accelerator platform.

Through this partnership, MTN says it will be able to deliver digital experiences across all its business processes and channels along with delivering a consistent, seamless and personalised customer experience.

“Our Tecnotree Digital BSS suite 5 is targeted to providing a world-class customer experience for their subscribers, help growth in their revenue through a digitally inclusive African market and achieve agility and superior operational efficiency,” said Padma Ravichander, CEO of Tecnotree.

“I am glad to see that Tecnotree enhances its partnership with MTN Ghana and facilitates the creation of a “Digital Model Opco” – the first of its kind in the region. Our long standing relationship for over two decades with the MTN Group is built on the basis of our in-depth knowledge of their operations across Africa and Middle-East region, understanding the needs of the customers and markets they serve and above all a trusted partnership that is not just a desirable but necessary ingredient for delivering MTN’s intent that everyone deserves a digitally connected life.”

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