MegaFon uses Comarch service management to improve operations

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MegaFon, a Russian telecoms supplier, has deployed the Comarch Field Service Management system to reduce the cost of service downtime and automate service delivery processes.

MegaFon currently manages tens of thousands of field service tasks on a daily basis, across numerous locations requiring vast amounts of human resource and cost. Additionally, with more than half a million-network elements and thousands of employees engaged in the service delivery process, the management of incoming issues becomes a complex and time—consuming exercise.

As a result, MegaFon needs to streamline their operations, minimise income losses resulting from network and service downtime and improve field service quality, turning to the Comarch Field Service Management system.

“The implementation of the Comarch FSM solution in MegaFon is another opportunity to share our experience in the telecommunication sector and advise our client on how to optimise their processes,” said Szymon Uczciwek, head of field service management consulting at Comarch. “This project allowed us to build a strong presence on the Russian market.”

With the on-premises application of Comarch Field Service Management and the Comarch FSM Mobile app, the daily responsibilities of engineers, managers and administrators becomes digitised. In addition, subcontractors and their employees can access the system and use its capabilities, resulting in fieldwork management that is unified and centralised.

In addition, the deployment of the software-enabled MegaFon automates field workforce management, optimise planning and scheduling, and introduce real-time reporting. These features enable the company to manage tasks efficiently in connection with emergency incidents, planned works, customer complaints, energy systems and infrastructure problems from mobile and fixed networks.

In October 2018, MegaFon received backing from Finalnd’s export credit agency for a loan of €150 million, so that it could buy Nokia network equipment.

The eight and a half year loan comes from the ING bank, based in Amsterdam, but it is covered by a guarantee from Finnvera, the Finnish export credit agency. The money will be used to finance the purchase of fixed and wireless telecommunication equipment, software and related services from Nokia and from its Russian subsidiary.