Capacity Voice

01 Jul 2015

Selling what you don't know

Telefonica has run a traditional market research tracker globally for many years. Every month it can report in detail on what its customers tell it about their level of satisfaction. Since 2012, its subsidiary O2 has taken this one step further, and compared what customers report with what they actually do, based on transaction and network data.

30 Jun 2015

How managed services are transforming wholesale telecoms

The amount of change that a telecoms operator’s business must undergo to support digital services is so massive that it’s often called a ‘transformation,’ and wholesale business models are no exception.

28 May 2015

Supporting the whole telecoms ecosystem

As data usage and advanced next generation services continue to grow dramatically in the marketplace, the role of the wholesale service provider has never been so vital and varied in its nature.

26 May 2015

The Middle East’s new wave of young telecoms entrepreneurs

As Yemen becomes the latest Middle Eastern nation to become embroiled in civil war, efforts to advance the region’s telecoms infrastructure suffered another setback.

22 May 2015

Defining net neutrality

Among the tiny part of the population that actually knows what it is, net neutrality has tended to encourage polarised views (often about the same thing): for example it is either an essential feature of the internet to encourage startups, or an outmoded idea that holds back investment in innovation. It’s rare, however, for an institution to hold several positions at once, but that’s the state of the debate in Europe.

21 May 2015

Collections - the newest way to win customers

Billing and collections. It’s not exactly a consumer’s favourite part of their relationship with their telecoms provider, but it is of course necessary. Not approaching billing and collections in the right way can cause significant damage to the customer relationship, particularly if that customer has fallen into arrears.

21 May 2015

Stateside: Carrier Alert

By the very nature of wholesale, a carrier is serving its competition - competition that buys access when it brings customers to sites that the wholesaler’s network serves. However, an interesting analysis by Oppenheimer & Company’s Tim Horan offers a peek into a probable future with risks for the slow or unwary, and it started me thinking…

21 May 2015

Has the Google mobile update affected you?

Unless you’ve been living under a rock these past few months, you will have probably heard about Google’s mobile update. Implemented on the 21st of April, this change in the search engine’s algorithms meant that a website’s “mobile-friendliness” would serve as an additional ranking signal. As a result, companies which failed to provide their customers with a mobile friendly website likely saw reductions in their traffic.

05 May 2015

Data protection: essential for the move to IoT

The connected era is upon us for better or for worse. The IoT that was a very short time ago the next "Big Thing" has now reached peak hype. It is already part of our lives, becoming ubiquitous but invisible at the same time.

24 Apr 2015

Smart connectivity for smart cities

Smart city talk has shifted from hot buzz to experimentation and planning. The city will be transformed from a traditional, silo-based model to a more collaborative, integrated service delivery model.